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SPEAKERS

SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES

Jakob
AARUP PETERSEN

Head of Process Excellence

CASE STUDY / DAY 1

Customer Journey Transparency

How to ensure that customer journey mapping is anchored in the organisation and empower the customer centric development that fits the corporate culture?

  • Customer journey
  • Customer touch point
  • Processes mapping
  • Customer pains performance
  • Customer centric improvement

CASE STUDY / DAY 1

Customer Experience and Artificial Intelligence

Artificial Intelligence will change our world dramatically, and we are just at the beginning of a new era. AI will replace jobs in almost all industries. According to PWC 2 years ago, VC deals worth 5 Billion US$ have been made. 2019 is expected to be the landmark year for adoption of AI. 40% of companies are saying they are going to adopt AI.

  • What does this mean for customers?
  • Will only Robots talk to consumers in the future?
  • How do robots solve the gap to humans in customer interaction?
  • How can we still be human while caring about our consumers and make the most out of the new technology trends at the same time?

Michael
WOLCZYK

Head of Digital Sales & Processes

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Jakob
AARUP PETERSEN

Head of Process Excellence

Michael
WOLCZYK

Head of Digital Sales & Processes

Kristien
MEYKENS

Head of Customer Experience

Andrei
OBEREMOK

Chief Data Officer and Head of Big Data and AI Technologies Development Unit

Massimo
TESSITORE

Head of Multichannel

Andra
ALTOA

Head of Strategy & Customer Insights

CASE STUDY / DAY 2

How Do Digital Transformation and Customer Experience Have to Go Hand in Hand?
  • Focus on omnichannel distribution channel of KBC
  • How do we use customer insights to improve the customer journey?

Kristien
MEYKENS

Head of Customer Experience

Andrei
OBEREMOK

Chief Data Officer and Head of Big Data and AI Technologies Development Unit

CASE STUDY / DAY 2

AI and Big Data in CX Culture Transformation

Tools, resources and technology of using big data and artificial intelligence in new services culture for corporate customers. Best practices and real cases.

  • Digitalization in CX
  • Data driven services as new CX culture foundation
  • New CX products, based on AI
  • Organisation and infrastructure for CX AI Implementation
FOR MORE INFORMATION REQUEST FULL PROGRAMME

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8th Customer Experience Management in Banking Summit
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