skip to Main Content

EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • What is the right balance, and how to set up the correct harmony between digital and human experience?
  • Mapping the customer journey and analyzing data, measuring the satisfaction
  • The increasing importance of maintaining the balance need to shift banks from service providers to customer partners
  • Using Voice of the Customer to improve customer experience
  • How to engage between two generations – millennials and generation Z?
  • Is your bank prepared for the new regulatory such as PSD2 regarding sharing the customer data?
  • How to decrease the costs by introducing mobile apps & online banking system?

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, and Heads of departments from Banking industry involved in:

  • Customer Experience
  • Customer Insight
  • Multichannel Engagement
  • Customer Interaction
  • Customer Relationship Management
  • Customer Development
  • Customer Value Management
  • Customer Satisfaction
  • Customer Centricity
  • Customer Connectivity
  • Customer Solutions
  • Customer Excellence
  • Business Unit Customer Operations
  • Multichannel Strategy
  • Multichannel Excellence
  • Digital Experience
  • Customer Journey
  • Customer Data & Analytics
  • Marketing
  • Brand

Workshop A
2 April 2019 I 15.00 – 16.00

Driving Digital Customer Experience

  • AI (Chatbots, robotics) transforming the cx – what works well and what has to be improved?
  • What is your digital journey you are proposing for the near future?
  • How to create an effective digital ecosystem in a customer experience enhancement?
  • Using Social media and self-care for personalised customer experience
  • How to make digital customer experience more human?

Workshop B
2 April 
2019 I 16.00 – 17.00

Improving customer journey

  • What kind of emotional vows drive your customer experience?
  • The importance of customer segmentation based on their profiles and needs
  • Process simplification – how to simplify and improve on-boarding processes?
  • How can an omni-channel approach enable an outstanding customer experience?
  • What steps are you taking in the shift from product to customer centricity?

WHAT DELEGATES SAID

6th Annual Strategic HR Summit: Leadership Development, Talent Management & Recruitment
TIME IS RUNNING OUT! DON’T RISK MISSING IT

THANK YOU FOR YOUR CALL REQUEST

You will be contacted shortly.

Back To Top

RELATED EVENTS

9th Annual Enhancing Customer Loyalty & Retention Summit
10th Annual Customer Experience Management Summit
9th Annual Optimizing Contact Centres Summit
8th Annual Digital Banking & Mobile Payments Summit
Marketing & Sales Leadership Summit
6th Annual Product Development Excellence in Banking Summit