SAMPLE OF KEYNOTE SPEAKERS
This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.
Head of Multichannel and Customer Experience
Head of Customer Strategy
Vice President, Head of Customer Experience
TOP SPEAKERS WILL DISCUSS
Hot Conference Topics
- What is really happening across every step in the customer journey?
- What are the main advantages of Big Data visualization?
- Is the digital CEM the right answer to how to improve the customer´s loyalty towards the bank?
- Voice of customer – a need to listen to everyone. Perception of a customer experience satisfaction based on generation. Is generation of Millennials different?
- How to create value for customers?
- Impact of agile process on the customer experience
- Artificial Intelligence as a mean to get closer to the customer´s need and improve their experience
- The importance of satisfaction and loyalty in CEM
- How to deal with feedback in CEM