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9th Annual Customer Experience Management in Banking Summit

1 – 3 September 2020 | Vienna

At our business event, you will get a unique opportunity to listen to the case studies from C-level experts representing leading banks in Europe. Meet and network with your industry peers at our customer experience conference!
When attending our banking event, you will gain excellent prestige on international level, experience valuable discussions, have an access to the latest developments on the market and establish important business contacts!

Request Full Programme Register Online

 SUMMIT WILL HOST SPEAKERS FROM THE WORLD’S LEADING COMPANIES

See Sample of Key Note Speakers and Their Case Studies.

Nadezhda
OBEREMOK

Managing Director, Corporate Investment Banking

Nóra
HORVÁTH MAGYARY

Chief Communication Officer

Marcello
CALABRÒ

Global Head of Marketing

Andreas
EPPLE

Head of Institutional CX & Service Management

Stefan
ANDERSSON

Nordic Head of Strategy & Propositions, Business Banking

Helena
FOREST

Head of Branch Optimisation and Expansion

EXPERIENCE BASED CASE STUDIES

Customers Experience Must: Personal, Relevant, Seamless

Modern customer journey has to match irrecoverable client expectations. Corporates can leverage on their professional know-how and the digital features to succeed.

UniCredit CIB

Cognitive Technologies for Business Success

AI technologies to business processes, we make best effort to move fast to succeed in profit growth and minimising losses.

Sberbank

Future Winning SME Banking Model

Is the relationship model obsolete in the new banking landscape? How to build successful value propositions towards SMEs?

Nordea

HOT CONFERENCE TOPICS

Will Be Discussed

  • Customer Journey and Personalised Experience
  • Digital Innovations and Technologies in CEM
  • Where Will Omnichannel Trends Lead?
  • Social Media Strategies
  • Investing in Customer Experience
  • Customer Data & Insight
  • Customer Loyalty
  • Creating Customer-Centric Culture
  • Different Generations – Different Expectations

WHAT DELEGATES SAID

About Allan Lloyds Events

 SPONSORS 2020

FOR MORE INFORMATION REQUEST FULL PROGRAMME

See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers

At Allan Lloyds we understand the value of learning in groups.
Companies are therefore encouraged to avail of the below discounts:
GROUP DISCOUNT
3 or more
delegates 7%
5 or more delegates 10%
7 or more delegates 15%

THANK YOU FOR YOUR CALL REQUEST

You will be contacted shortly.

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