10 - 12 April 2018 - Vienna

7th Annual Customer Experience Management in Banking Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Robert
FISHER
First Vice President, Lead of Products & Process Simplification & Standardization
Maurice
LISI
Head of Multichannel and Customer Experience
Jarkko
VUORIKOSKI
Head of Customer Journey, Asset Finance
Arnaud A.
HUET
Head of Customer Strategy
Magne
SCHREINER
Senior Vice President, Customer Solutions And Financial Product Management
Patrick
PLATH
Vice President, Head of Customer Experience
TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • What is really happening across every step in the customer journey?
  • What are the main advantages of Big Data visualization?
  • Is the digital CEM the right answer to how to improve the customer´s loyalty towards the bank?
  • Voice of customer – a need to listen to everyone. Perception of a customer experience satisfaction based on generation. Is generation of
  • Millennials different?
  • How to create value for customers?
  • Impact of agile process on the customer experience
  • Artificial Intelligence as a mean to get closer to the customer´s need and improve their experience
  • The importance of satisfaction and loyalty in CEM
  • How to deal with feedback in CEM

WHAT DELEGATES SAID

GET YOUR PASS NOW!

TIME IS RUNNING OUT! DON’T RISK MISSING IT

REGISTER ONLINE